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Direct Support

Direct support for our patrons

Whether you are a home cook adjusting an order or a chef establishing a wholesale account, our Kerala estate team is here to provide direct assistance.

24hr

typical response

100%

freshness guarantee

Inquiry Form

Send a direct message

Reach out for wholesale inquiries, custom pouch sizes, or order support. We personally read and reply to every message from our farm.

Essential Policies

Frequently asked questions

We maintain complete transparency from the drying mat to your kitchen. Review our shipping standards and freshness guarantees below.

Shipping timelines

Returns and refunds

We dispatch your ungarbled peppercorns within days of ordering. Domestic shipments arrive in three to five business days, preserving peak essential oil density.

To guarantee absolute purity, we accept returns on any unopened retail pouches within thirty days of delivery. Contact us directly to initiate a return.